Legal & Regulatory Information — Wollemiwebstudio
This page sets out our legal terms, company identifiers, Australian Consumer Law information and the steps for disputes or refunds. It is tailored for clients and consumers in Australia (AUS).
Registered office: 12 Walker Street, North Sydney NSW 2060
ABN: 12 345 678 901
Telephone:+61427836541
Terms of Service — Key points
- We provide design and development services per written proposal.
- Ownership of final deliverables is transferred once full payment is received, unless otherwise agreed.
- We reserve the right to showcase work in our portfolio unless a prior NDA is in place.
Australian Consumer Law (ACL)
Under the ACL, consumers are entitled to a remedy where a product or service fails to meet a consumer guarantee. Our services comply with ACL obligations. If you believe our service has failed to meet a guarantee, please refer to our dispute process below.
- Services are provided with due care and skill.
- If a major failure occurs, you may be entitled to a refund, replacement or compensation.
- Claims must be raised within a reasonable time — typically within 12 months for digital services, subject to the scope in a signed contract.
Refunds, Cancellations & Chargebacks
Refunds are processed according to the contract and ACL. For fixed-fee projects, partial refunds may apply for work not delivered. For subscription services, cancellations follow the stated billing cycle.
Payment methods: Card, bank transfer, or approved gateways. Chargebacks should be used only when disputes cannot be resolved with us directly.
| Item | Policy |
|---|---|
| Refund window | Varies by contract |
| Major failures | Full refund or rework |
| Chargebacks | Escalation only |
Intellectual Property & Licensing
Unless otherwise agreed, we retain copyright on source materials and grant clients a licence for the agreed use. Third-party assets (fonts, images, plugins) are subject to their own licences and clients must comply with those terms.
Dispute Resolution & Governing Law
We strive to resolve issues directly. If a dispute cannot be resolved by informal negotiation, both parties agree to attempt mediation before commencing court proceedings.
These terms are governed by the laws of New South Wales, Australia. By engaging our services, you submit to the non-exclusive jurisdiction of the courts of New South Wales.
Escalation steps:
- Contact your project manager with details.
- Escalate to studio director via email: wollemiwebstudio@hotmail.com.
- Request mediation if unresolved after 30 days.
